Last updated: 22 September 2026
This is the English version of our General Terms and Conditions. In case of any discrepancy, the Dutch version prevails.
Article 1 — Definitions
In these General Terms and Conditions, the following terms have the following meanings:
● Parfenova Therapy: the sole proprietorship Parfenova Therapy, established at Bornkamp 5, 8181 WV Heerde, Chamber of Commerce (KvK) number 42169007, VAT number NL005554684B68;● Website: www.parfenovatherapy.com;● Client: the natural person who enters into an agreement with Parfenova Therapy for coaching services;● Session: an individual coaching appointment between Parfenova Therapy and the Client;● Agreement: the agreement between Parfenova Therapy and the Client regarding the coaching services offered.
Article 2 — Applicability
2.1 These General Terms and Conditions apply to all quotations, agreements and coaching services of Parfenova Therapy, unless agreed otherwise in writing.
2.2 The General Terms and Conditions are made available to the Client before or at the time of concluding the Agreement, so that the Client can read and keep them.
2.3 By making an appointment and entering into an Agreement, the Client confirms that they have had the opportunity to read the General Terms and Conditions.
Article 3 — Formation of the Agreement
3.1 An Agreement is concluded when the Client accepts an offer from Parfenova Therapy or when a coaching appointment has been confirmed by Parfenova Therapy and the Client.
3.2 An introductory conversation may take place before a coaching process begins.
3.3 The content, duration and rate of the coaching process are discussed with the Client in advance.
Article 4 — Rates and payment
4.1 The current rates are communicated to the Client before the Agreement is entered into.
4.2 Payment is made on the basis of an invoice by bank transfer, unless agreed otherwise.
4.3 The payment term is 14 days after the invoice date, unless a different payment term is stated on the invoice.
4.4 Until 31 December 2026, VAT is charged where applicable and stated separately on the invoice. From 1 January 2027, Parfenova Therapy applies the small business scheme (Kleineondernemersregeling, KOR). From that date, no VAT is charged on invoices for as long as Parfenova Therapy falls under this scheme. If the tax situation changes, this will be stated on the invoice.
Article 5 — Cancellation and rescheduling of appointments
5.1 A scheduled Session can be cancelled or rescheduled free of charge up to 24 hours before the agreed start time.
5.2 In the event of cancellation within 24 hours before the agreed start time, or failure to attend without timely notice (no-show), the full Session fee will be charged.
5.3 In special circumstances, Parfenova Therapy may decide to waive these cancellation fees.
5.4 Parfenova Therapy may cancel or reschedule an appointment in the event of illness, force majeure or other unforeseen circumstances. In that case, a new appointment will be scheduled in consultation with the Client.
Article 6 — Right of withdrawal for distance contracts
6.1 If the Agreement is concluded at a distance, for example by email or via the Website, the Client, as a consumer, has the statutory right to withdraw from the Agreement within 14 days without giving a reason, unless a statutory exception applies.
6.2 The cooling-off period begins on the day on which the Agreement is concluded.
6.3 If the Client expressly requests to start the coaching during the cooling-off period, the Client will be informed of the consequences before the start. If the Client then exercises the right of withdrawal, a proportionate amount may be charged for the part of the service performed up to the moment of withdrawal.
6.4 The statutory right of withdrawal may lapse in certain circumstances when a service has been fully performed during the cooling-off period, after the Client has expressly agreed in advance to the start of the service and has acknowledged that the right of withdrawal lapses once the service has been fully performed.
6.5 If you wish to exercise your right of withdrawal, you can notify us in writing or by email at: moc.yparehtavonefrap%40ofni
You may also use the model form below.
Model withdrawal form
To:
Parfenova Therapy
Bornkamp 5
8181 WV Heerde
The Netherlands
Email: moc.yparehtavonefrap%40ofni
I hereby notify you that I withdraw from my agreement for the following service:
Service:
Client’s name:
Client’s address:
Date of the agreement:
Date:
Client’s signature (only if this form is submitted on paper):
Article 7 — Nature of the services
7.1 Parfenova Therapy offers coaching aimed at personal development, self-reflection, personal goals and developing skills that can contribute to psychological flexibility and well-being.
7.2 Coaching is not medical treatment and does not replace treatment by a doctor, psychologist, psychotherapist or other healthcare professional.
7.3 Parfenova Therapy does not make medical diagnoses and does not prescribe medication.
7.4 If the Client’s situation gives reason to seek other or additional professional help, Parfenova Therapy may advise the Client to contact a general practitioner or another suitable healthcare professional.
7.5 In the event of an acute medical or psychological crisis, the Client should contact their general practitioner, the out-of-hours GP service, 112 (the emergency number) or another suitable emergency service.
7.6 The Client remains responsible for their own choices, decisions and actions during and after the coaching process.
Article 8 — Confidentiality
8.1 Parfenova Therapy treats information that the Client shares in the context of the coaching as confidential.
8.2 Information is not disclosed to third parties without the Client’s consent, unless Parfenova Therapy is legally required to do so or it is necessary to prevent serious and immediate danger to the Client or others.
8.3 More information about the processing and protection of personal data is included in the Privacy Policy of Parfenova Therapy.
Article 9 — Liability
9.1 Parfenova Therapy performs the Agreement to the best of its judgement, knowledge and ability, but does not guarantee any specific result.
9.2 The Client remains responsible for the choices and decisions they make as a result of the coaching.
9.3 To the extent permitted by law, Parfenova Therapy is not liable for damage resulting solely from decisions or actions of the Client following the coaching.
9.4 The provisions of this article do not limit liability to the extent that such a limitation is not permitted by law.
Article 10 — Complaints
10.1 If you have a complaint about the service, we ask you to discuss it first directly with Parfenova Therapy via .moc.yparehtavonefrap%40ofni
10.2 Parfenova Therapy will handle the complaint carefully and will make an effort to reach an appropriate solution together with the Client.
10.3 If Parfenova Therapy becomes affiliated with a professional association or a formal complaints procedure in the future, information about this will be published on the Website.
Article 11 — Applicable law and disputes
11.1 Dutch law applies to these General Terms and Conditions and to agreements between Parfenova Therapy and the Client.
11.2 The parties will first try to resolve a dispute through mutual consultation.
11.3 If a dispute cannot be resolved through mutual consultation, it may be submitted to the competent court in accordance with the statutory rules.
Article 12 — Changes
12.1 Parfenova Therapy may change these General Terms and Conditions when necessary, for example due to changes in the services or applicable legislation.
12.2 The most recent version of the General Terms and Conditions is available on the Website.
12.3 For agreements already concluded, the General Terms and Conditions that applied at the time the Agreement was concluded remain applicable, unless the law provides otherwise or the parties agree otherwise.
Contact
Parfenova Therapy
Bornkamp 5
8181 WV Heerde
The Netherlands
Email: moc.yparehtavonefrap%40ofni
Phone: +31 (0)6 835 09 277
KvK: 42169007
VAT number: NL005554684B68